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How do I manage my order?
How do I manage my order?

Here's everything you need to know about how to look at and analyse your order.

Daniela Gomez avatar
Written by Daniela Gomez
Updated over 2 months ago

We provide real life updates through the Shop app. We highly advice that you take a look at the shop app to track the status of your order. We will also update you when your order has been placed, shipped and delivered.

How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can also track your order in real-time using the Shop app which you can sign in using the same email you checked out with.

We also offer support, please reach out to us by visiting supply.perplexity and clicking on the Intercom icon on the bottom right corner of the store.

How can I know if there are issues with my delivery?

We will let you know if there are any issues, or the carrier will also reach out in the event that there's an exception through email or text.

Can I change or cancel my order after it's been placed?

You can only cancel, modify or edit your shipping address your order if it's the current status is the following:



Please contact us through our Intercom by visiting our Intercom window on the bottom of the corner on the supply.perplexity website

  • Name

  • Email you placed your order with

  • Order number

If we've emailed you with the following status directly to you, then please reply to the email. We are not able to cancel, modify or return an order once it's shipped.

Is my order connected to my Perplexity account?

In the event you have a Perplexity account, it is not tied to your account. Please use the receipt and tracking number you received upon check to track your order.

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