We provide real life updates through the Shop app. We highly advice that you take a look at the shop app to track the status of your order. We will also update you when your order has been placed, shipped and delivered.

Once your order ships, you'll receive a tracking number via email. You can also track your order in real-time using the Shop app which you can sign in using the same email you checked out with.

We also offer support, please reach out to us by visiting supply.perplexity and clicking on the Intercom icon on the bottom right corner of the store.

We will let you know if there are any issues, or the carrier will also reach out in the event that there's an exception through email or text.

You can only cancel, modify or edit your shipping address your order if it's the current status is the following:

Please contact us through our Intercom by visiting our Intercom window on the bottom of the corner on the supply.perplexity website

If we've emailed you with the following status directly to you, then please reply to the email. We are not able to cancel, modify or return an order once it's shipped.

In the event you have a Perplexity account, it is not tied to your account. Please use the receipt and tracking number you received upon check to track your order.