How can I contact customer support?
Our customer support team is available through the Intercom chat on the Perplexity store website.
Please note we resolve you request rapidly and give you a response if you provide the following information:
Email address
Order #
Request type
Any other relevant information
What are your customer support hours and how long will it take to process my support request?
We strive to respond to all inquiries within 12 to 24 business hours.
Can the Shop app provide me with support?
Yes, Shop will also be able to provide some support as they are able to provide real time updates about your shipment.
We recommend tracking your order through the Shop app.
How can I contact you via email?
You can reach us by email at [email protected], or chat with us any time using the Intercom window at the bottom right of this page. If your question is about an existing order, you can also reply directly to your order confirmation email.