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Customer Support
Daniela Gomez avatar
Written by Daniela Gomez
Updated over 2 months ago

How can I contact customer support?

Our customer support team is available through the Intercom chat on the Perplexity store website.

Please note we resolve you request rapidly and give you a response if you provide the following information:

  • Email address

  • Order #

  • Request type

  • Any other relevant information

What are your customer support hours and how long will it take to process my support request?

We strive to respond to all inquiries within 12 to 24 business hours.

Can the Shop app provide me with support?

Yes, Shop will also be able to provide some support as they are able to provide real time updates about your shipment.

We recommend tracking your order through the Shop app.

How can I contact you via email?

Please contact us through the Intercom window on the supply.perplexity website. You can also reply to the confirmation order email to reach us if it's about an existing order.

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